Cancellation and No-Show Policy

Cancellation and No-Show Policy

Therapeutic Massage Solutions

 

Cancellation Policy: I understand that unanticipated events happen occasionally in everyone’s life. When you book an appointment that time is reserved for you. Missed appointments are costly in lost time and revenue, and it prevents us from providing services to other clients. In our desire to be effective and fair to all clients, the following policies are honored:

24-Hour Advanced Notice is Required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advanced notice, you will be charged the full amount of your appointment. This amount must be paid prior to your next scheduled appointment. If you have credit on your account (pre-paid sessions, gift certificates, insurance claims, etc.), the full amount of your session will be removed from your account.  

No-Shows: Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show” and will be charged the full amount for that session. This amount must be paid prior to your next scheduled appointment. If you have credit on your account (pre-paid sessions, gift certificates, insurance claims, etc.), the full amount of your session will be removed from your account.  

Late Arrivals: If you are late, your session may be shortened in order to accommodate others whose appointments follow yours. Regardless of the length of the treatment actually given, you will be responsible for the full session.

Out of respect and consideration to your therapist and other clients, please plan accordingly to be ready and on time.